Return and Refund Policy – Updated August 2023
At QuickTap, we want you to be completely satisfied with your purchase of our revolutionary QuickTap Card. However, we understand that sometimes circumstances may arise where you need to return or request a refund for your order. This Return and Refund Policy outlines the process and conditions for returns and refunds.
1. Returns Policy:
1.1. Eligibility: To be eligible for a return, you must request the return within 30 days from the date of purchase. After this period, we may not be able to process your return.
1.2. Condition of the Card: The QuickTap Card must be in its original condition and packaging, with no signs of use, damage, or customization. If the card is not in its original condition, we may not be able to accept the return.
1.3. Customized Cards: Please note that customized QuickTap Cards, including personalized designs and information, are non-returnable and non-refundable unless there is a manufacturing defect.
1.4. Return Shipping: You will be responsible for the cost of shipping the returned item back to us. We recommend using a trackable shipping service to ensure that the item reaches us safely.
2. Refund Policy:
2.1. Eligibility for Refund: Once your return is received and inspected, we will notify you about the status of your refund. If your return meets the eligibility criteria mentioned above, we will process your refund.
2.2. Refund Process: Refunds will be processed using the original payment method used during the purchase. Please allow 5-10 business days for the refund to be reflected in your account, depending on your payment provider’s policies.
2.3. Partial Refunds: In some cases, partial refunds may be issued if the returned item is not in its original condition, has missing parts, or shows signs of use.
3. Damaged or Defective Items:
3.1. Inspection Process: If you receive a damaged or defective QuickTap Card, please contact our customer support team at [email protected] within 7 days of receiving the item. We may request you to provide images or other documentation to assess the issue.
3.2. Resolution: Depending on the nature of the issue, we may offer a replacement or a refund for the damaged or defective item.
4. Changes to the Policy:
This Return and Refund Policy is effective from August 2023. We reserve the right to modify or update this policy at any time, and the most current version will be posted on our website.
5. Contact Us:
If you have any questions or concerns about our Return and Refund Policy or need assistance with a return or refund, please contact our customer support team at:
Email: [email protected]
Please note: This Return and Refund Policy is specific to purchases made directly from QuickTap. If you have purchased our product through a third-party seller or retailer, their return and refund policies will apply.
